Small business owner in trucking/pool water delivery struggles with chasing unpaid invoices and handling fraudulent chargebacks, losing significant revenue and time.

Workarounds Described

• Leaves business card with info and total bill at customer's home
• Calls customers and leaves voicemails to follow up on payments
• Mails out invoices manually when customers don't respond
• Takes photos with personal phone as evidence of service delivery
• Threatens property liens via manual processes

Implied Software Gaps

• Automated payment reminder and follow-up system that escalates based on customer response
• Integrated mobile app that automatically logs service evidence (photos, GPS, time stamps) and attaches to invoices
• Streamlined dispute management with pre-compiled evidence packages for chargeback defense

TruckPay Shield

A mobile-first payment and dispute management app for field service businesses that automates invoicing, tracks payment statuses, and provides robust evidence submission for chargeback protection. It integrates with job photos and communication logs to create irrefutable proof of service delivery, reducing time spent chasing payments and winning disputes.