Vendors repeatedly send invoices to a former employee's deactivated email, causing 60-90+ day delays before AP is notified, with no proactive bounce-back alerting or follow-up.

Workarounds Described

• Vendors continue sending invoices to fired employee's dead email without calling to verify
• No automated bounce-back handling—relies on vendors manually noticing and following up

Implied Software Gaps

• Email bounce monitoring tool that automatically redirects invoice-related emails from deactivated accounts to AP
• Automated vendor notification system that alerts senders when their invoice email fails and provides updated contact info

VendorMail Guardian

Automatically monitors deactivated company email addresses, intercepts bounced invoices, alerts both AP and the vendor with corrected contact details, and tracks aging to prevent 60+ day delays. It integrates with email servers to catch undelivered invoices and provides a vendor portal for self-service address updates.