A new veterinary receptionist with autism and ADHD struggles to learn and recall role-specific facts (who is a doctor vs. technician, appointment protocols) and communicate appropriately with clients, leading to frequent mistakes and fear of job loss.

Implied Software Gaps

• Just-in-time reference tool that instantly shows who’s who (doctors vs. technicians) with search and photos
• Interactive appointment booking guide that prompts receptionist with correct questions and maps to clinic rules
• Scripted communication prompts for common client interactions, adaptable to clinic policies

VetFront Desk Coach

A mobile-friendly onboarding and job aid app for veterinary receptionists that delivers bite-sized, searchable reference guides, role-play simulations, and visual aids to help neurodivergent staff master clinic terminology, scheduling rules, and client communication scripts. It reduces mistakes by providing just-in-time support during calls and between appointments.