A relief veterinary technician did not know how to properly monitor a critical intubated patient on a table case, and did not realize the gap in their knowledge until a more experienced tech intervened.

Workarounds Described

• Relied on the oncoming night tech to intervene and demonstrate proper monitoring
• Asked questions after the fact to learn what should have been done

Implied Software Gaps

• Just-in-time critical care monitoring guide for veterinary technicians
• Checklist for table case monitoring with normal parameter ranges and troubleshooting steps

VetMentor Critical Care

A mobile app and knowledge base that provides just-in-time, protocol-based guidance for veterinary technicians in critical situations. It offers step-by-step checklists, normal parameter ranges, and troubleshooting for unstable patients, tailored for relief staff who may be unfamiliar with specific hospital capabilities.