Ceramic coating installed by certified pro failed prematurely and warranty claim has been ignored for 3 months, leaving car looking dirty and owner frustrated.

Ceramic Pro's warranty claim process is slow, unresponsive, and shifts responsibility between installer and corporate, leaving customers without recourse when coating fails.

Severity

4High

Willingness to Pay

explicit

Added

May 29, 2026

Workarounds Described

texted manager about coating scratches
brought car to different installer for warranty inspection
filed claim with corporate and waited months
contacted claim handler via phone and got ghosted
ready to file BBB complaint and blast on social media

Implied Software Gaps

Centralized warranty claim platform with transparent tracking and automated communication
Escalation mechanism that ensures timely response and resolution
Customer-facing portal to view claim status and history

App Concept

WarrantyClaim Tracker

A dedicated warranty claim management platform for automotive detailing coatings that provides transparent tracking, automated reminders, and escalation paths. It connects installers, manufacturers, and customers in one system to ensure claims are resolved quickly and fairly.

Key Features

Secure claim submission with photo/video evidence
Real-time status updates and timeline
Automated reminders and escalation triggers
Dispute resolution mediation tool
Integration with CRM and shop management systems

Target Users: Automotive coating manufacturers and certified installers managing warranty claims for premium paint protection products

Revenue Model: $49/mo per installer account + $5 per claim processing fee

Existing Solutions Mentioned

Ceramic Pro warrantytouchless car washhand wash with provided product

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