Ceramic coating installed by certified pro failed prematurely and warranty claim has been ignored for 3 months, leaving car looking dirty and owner frustrated.

Workarounds Described

• texted manager about coating scratches
• brought car to different installer for warranty inspection
• filed claim with corporate and waited months
• contacted claim handler via phone and got ghosted
• ready to file BBB complaint and blast on social media

Implied Software Gaps

• Centralized warranty claim platform with transparent tracking and automated communication
• Escalation mechanism that ensures timely response and resolution
• Customer-facing portal to view claim status and history

WarrantyClaim Tracker

A dedicated warranty claim management platform for automotive detailing coatings that provides transparent tracking, automated reminders, and escalation paths. It connects installers, manufacturers, and customers in one system to ensure claims are resolved quickly and fairly.

Existing Solutions Mentioned