What people complain about in Acuity Scheduling
10 reported problems name Acuity Scheduling as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 10
- Avg severity
- 3.2/5
- Would pay to fix
- 0
- Industries
- 2
What they wish it did
Capabilities people described needing that Acuity Scheduling does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Appointment scheduler that allows changing service type after deposit without cancellation
- Deposit management with adjustable amounts and easy correction of payment entries
- Administrator override capability for appointment changes
- System to change appointment type with price difference while retaining deposit
- System to edit deposit amount freely
- System to correct recorded payment amount without cancellation
- System to transfer deposits between appointments directly
- Scheduling software with automatic time zone detection and display for clients
- Automated class visibility management system that hides full classes from public view
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- Cancels original appointment and creates a new one to change service type after deposit
- Transfers deposit manually between appointments
- Cancels and recreates appointment to correct a wrong deposit amount entered
- Cancel and recreate appointment to change service type
- Cancel and recreate appointment to correct deposit amount
- Cancel and recreate appointment to transfer deposit
- clients manually calculating workout times across time zones
- manually going online to hide fully booked classes
The problems themselves
Highest opportunity score first.
Clients struggle to find booked classes, double-book without alerts, lack waitlist functionality, and the business app is glitchy and slow.
4HighHealth, Wellness, and BeautyScheduling & BookingClassFlow ProA beauty salon owner cannot make basic appointment changes after a deposit is paid due to restrictive Acuity Scheduling updates, forcing unnecessary cancellations and recreations.
4HighHealth, Wellness, and BeautyScheduling & BookingFlexBookA beauty salon owner is unable to make basic changes to appointments and deposits in Acuity Scheduling after a recent update, forcing time-consuming workarounds.
4HighHealth, Wellness, and BeautyScheduling & BookingFlexBookPackage codes in Acuity Scheduling frequently malfunction, allowing unlimited sessions or preventing valid bookings, causing client complaints and revenue loss.
4HighHealth, Wellness, and BeautyScheduling & BookingPackageCode ProAcuity Scheduling software has persistent glitches including time zone errors that force clients to manually calculate workout times and other unspecified technical issues.
3MediumHealth, Wellness, and BeautySoftware Reliability & PerformanceTimeZoneSync ProA yoga studio owner needs a scheduling system with mobile app functionality and automatic card-on-file saving for recurring payments.
3MediumHealth, Wellness, and BeautyScheduling & BookingZenFlow Studio ManagerAcuity Scheduling lacks essential features like waitlists and automatic forms despite its high cost.
3MediumGeneral Business ServicesScheduling & BookingSmartQueue ProAcuity Scheduling no longer automatically hides fully booked classes from the website, forcing manual intervention to prevent customer confusion and wasted time.
3MediumHealth, Wellness, and BeautyScheduling & BookingClassFlow ProAcuity Scheduling lacks reliable template formatting and requires canceling appointments to change time zones.
2MildGeneral Business ServicesScheduling & BookingScheduleSync ProThe scheduling software only allows sending one text confirmation to customers, while allowing multiple email confirmations, despite customers preferring text communication.
2MildGeneral Business ServicesScheduling & BookingMultiChannel Notify Pro
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Acuity Scheduling at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.