What people complain about in Acuity Scheduling
8 reported problems name Acuity Scheduling as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 8
- Avg severity
- 3.0/5
- Would pay to fix
- 0
- Industries
- 2
What they wish it did
Capabilities people described needing that Acuity Scheduling does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Automated class visibility management system that hides full classes from public view
- Scheduling software with automatic time zone detection and display for clients
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- manually going online to hide fully booked classes
- clients manually calculating workout times across time zones
The problems themselves
Highest opportunity score first.
Package codes in Acuity Scheduling frequently malfunction, allowing unlimited sessions or preventing valid bookings, causing client complaints and revenue loss.
4HighHealth, Wellness, and BeautyScheduling & BookingPackageCode ProClients struggle to find booked classes, double-book without alerts, lack waitlist functionality, and the business app is glitchy and slow.
4HighHealth, Wellness, and BeautyScheduling & BookingClassFlow ProAcuity Scheduling no longer automatically hides fully booked classes from the website, forcing manual intervention to prevent customer confusion and wasted time.
3MediumHealth, Wellness, and BeautyScheduling & BookingClassFlow ProAcuity Scheduling lacks essential features like waitlists and automatic forms despite its high cost.
3MediumGeneral Business ServicesScheduling & BookingSmartQueue ProAcuity Scheduling software has persistent glitches including time zone errors that force clients to manually calculate workout times and other unspecified technical issues.
3MediumHealth, Wellness, and BeautySoftware Reliability & PerformanceTimeZoneSync ProA yoga studio owner needs a scheduling system with mobile app functionality and automatic card-on-file saving for recurring payments.
3MediumHealth, Wellness, and BeautyScheduling & BookingZenFlow Studio ManagerThe scheduling software only allows sending one text confirmation to customers, while allowing multiple email confirmations, despite customers preferring text communication.
2MildGeneral Business ServicesScheduling & BookingMultiChannel Notify ProAcuity Scheduling lacks reliable template formatting and requires canceling appointments to change time zones.
2MildGeneral Business ServicesScheduling & BookingScheduleSync Pro
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Acuity Scheduling at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.