What people complain about in Booksy
10 reported problems name Booksy as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 10
- Avg severity
- 3.2/5
- Would pay to fix
- 1
- Industries
- 3
What they wish it did
Capabilities people described needing that Booksy does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- A booking system that does not expose clients to competitor barbers or act as a marketplace.
- Automated schedule audit log with change history
- Backup scheduler that captures bookings independently
- Integration to sync appointment data from booking system and store in separate immutable log
- Booking software that transparently separates cancellation deposits from service payments and supports multiple payment methods
- Booking page that shows services with prices and accepts payments without account creation
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- taking screenshots of schedule
- writing appointments somewhere else
- checking confirmation texts/emails
- Uses Booksy's card-on-file requirement for no-show fees, causing client confusion
- takes bookings through Instagram DMs
- takes bookings through WhatsApp
- uses Calendly (but doesn't show services/prices)
The problems themselves
Highest opportunity score first.
Barbers fear losing client ownership and having competition advertised to their clients through third-party booking platforms.
4HighHealth, Wellness, and BeautyClient Management & BookingBarberBook DirectBarbers using booking systems like Booksy, Vagaro, or Square experience appointments disappearing, changing, or double-booking with no way to view the schedule history, leading to disputes and lack of trust.
4HighHealth, Wellness, and BeautyScheduling & BookingScheduleGuardHigh and unpredictable costs from booking software fees, card transaction charges, and slow payment withdrawals.
4HighHome ServicesInvoicing & BillingCutCost BookingClients misunderstand app-based pre-payment for cancellation fees, causing confusion and awkward interactions after service.
3MediumGeneral Business ServicesBillingBarberPay ClearIn a two-man barbershop, the booking system Booksy defaults to one barber over the other when customers book through the shop, causing imbalance in appointments.
3MediumHealth, Wellness, and BeautyScheduling & BookingFairShare Barber BookingBarber app TheCut is no longer generating new client leads, only providing booking management.
3MediumHealth, Wellness, and BeautyClient AcquisitionLeadMagnet BroBarbershop owners are experiencing high commissions from existing booking platforms and are looking for a commission-free alternative that can generate revenue from other sources.
3MediumHealth, Wellness, and BeautyScheduling & BookingBelleceoA barbershop owner cannot find affordable appointment booking and team management software that does not promote competitors and has a modern interface.
3MediumHome ServicesScheduling & BookingBarberFlow ProSolo service providers lack an affordable, simple booking tool that shows services and prices and collects payments without a multi-staff platform or back-and-forth DMs.
3MediumGeneral Business ServicesScheduling & BookingSlotPageBarbers are unsure if booking apps like The Cut or Booksy actually help them acquire new clients or if they only serve as a scheduling tool.
2MildHealth, Wellness, and BeautyClient AcquisitionClientFlow Barbershop
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Booksy at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.