What people complain about in ClickUp
13 reported problems name ClickUp as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 13
- Avg severity
- 2.9/5
- Would pay to fix
- 1
- Industries
- 5
What they wish it did
Capabilities people described needing that ClickUp does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- User-based access control and audit trail without per-user pricing
- Accounting software that integrates seamlessly with project management tools to prevent data corruption and double entry
- A unified platform that eliminates the need for multiple expensive software subscriptions with low employee adoption
- Automated client onboarding system with templates
- Integrated feedback capture directly on creative files within workflow
- Unified platform that eliminates tool-switching for core agency tasks
- Client-facing progress dashboard that reduces status inquiries
- Mobile app with real-time data synchronization that doesn't require manual refresh
- Dedicated freelancer accountability tool with aggregated dashboard, approval workflows, and full-picture reporting
- Seamless in-app file preview for all common document types on mobile
- A project management tool with a more user-friendly interface that reduces cognitive load.
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- sharing a single login password across the whole team
- Manually setting up client onboarding each time
- Using WhatsApp messages for feedback on videos and designs
- Switching between 5-6 tools to complete single tasks
- Clients asking repeatedly for progress updates instead of self-service
- Closing and reopening the app to see new lists
- uses Notion, ClickUp, Slack, Asana but finds they come short
- Share file and open in another app
- Download and open manually
Industries
The problems themselves
Highest opportunity score first.
Moving companies are forced to pay high per-user monthly fees for CRM software, or resort to insecure password sharing to avoid those fees.
4HighHome ServicesCustomer Relationship ManagementMoveAll CRMThe company's migration to new software platforms (BuildOps, ClickUp, and a project management tool) has corrupted Sage 100 data, created accounting discrepancies, increased software costs from $6k to $37.8k per year, and lacks employee adoption, straining financial management and profitability.
5CriticalConstructionSoftware Integration & CompatibilityIntegraBuildSmall creative agency struggles with fragmented workflows across multiple tools, leading to lost feedback, inefficient client updates, and no centralized view of agency operations.
4HighProfessional ServicesProject ManagementAgencyFlow StudioClickUp is too complex for simple task creation and deletion, making it inefficient for users who just need straightforward task management.
3MediumGeneral Business ServicesUser ExperienceSimpleTaskThe ClickUp mobile app lacks the clean interface, customization options, and useful widgets available in the desktop version, making mobile task management inefficient.
3MediumSoftware and TechnologyMobile ExperienceTaskFlow Mobile ProThe ClickUp mobile app for Android has severe performance issues where newly added lists don't appear until the app is completely closed and reopened.
3MediumSoftware and TechnologySoftware Reliability & PerformanceSyncFlow MobileSmall business owners struggle to track daily progress and quality of freelance contractors without micromanaging.
3MediumGeneral Business ServicesWorkflow ManagementFreelanceFlowSmall retail business owner finds typical project management tools like ClickUp overwhelming for managing task and maintenance workflows.
2MildRetailOperations ManagementRetailOps ManagerA bookkeeper needs a clear comparison between Asana and ClickUp to determine which workflow management tool is better for tracking bookkeeping tasks across multiple clients.
2MildAccounting & BookkeepingWorkflow ManagementBookkeeperFlow ProFile preview for non-native file types (docx, msg, eml) on Android has been broken by a recent update, requiring cumbersome workarounds to access documents.
3MediumSoftware and TechnologySoftware Bug/PerformanceDocPreview FixerA consulting agency owner needs to know whether to use a single all-in-one tool or a stack of multiple tools to manage tasks, time tracking, and accounting.
2MildProfessional ServicesWorkflow ManagementConsultFlowClickUp's mobile app has poor UI rendering, buggy language settings, and intrusive email notifications that are hard to disable.
2MildSoftware and TechnologySoftware PerformanceMobileTask ProClickUp has an unfriendly user experience that bothers users.
2MildSoftware and TechnologyUser ExperienceIntuitiveFlow
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use ClickUp at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.