What people complain about in Connecteam
19 reported problems name Connecteam as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 19
- Avg severity
- 3.0/5
- Would pay to fix
- 0
- Industries
- 5
What they wish it did
Capabilities people described needing that Connecteam does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- A field service app that is stable, fast, and crash-free
- Workforce management software should allow schedule-based notification filtering for critical vs non-urgent messages
- Time clock with undo feature for accidental clock-out and cross-system synchronization for supervisor review
- Offline photo capture with batch upload
- Form autofill capability
- Chat message deletion and reliable @mentions
- All-in-one mobile app for workforce management with full admin capabilities
- A time clock app with reliable location detection that does not fail or require restarts due to location issues
- mobile time tracking with GPS location stamp
- automatic hour aggregation from multiple data sources
- integrated payroll calculation and tax filing
- Reliable field service management app without persistent bugs
- Customizable field service platform that adapts to specific business needs
- User-driven development process where feedback actually influences product improvements
- Automatic, fail-safe time recording with user verification
- A field service management app with instant task updates and reliable performance under varying network conditions
- Audit log for time entry edits
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- manually explains shift discrepancy to supervisor who uses different system
- Cannot take multiple photos offline; must take photos one by one when network is available
- Manually fills forms without autofill
- Cannot delete chat messages; must tolerate unwanted messages
- Uses another company's app for most needs because Connecteam only works for staff clock in/out
- restart the app multiple times to clock in and out
- managing payroll with spreadsheets
- paper timesheets
- text messages
- group chats
- handwritten notes
- building own management app from scratch
- manually checking if clock-in was recorded before clocking out
- contacting manager to correct missing clock-in records
The problems themselves
Highest opportunity score first.
App crashes and runs very slow, disrupting workflow.
4HighField ServiceSoftware PerformanceFieldFlow StableMarketing emails from a work management app are waking up security industry workers in the middle of the night, causing frustration and risk of missing real emergencies.
4HighSecuritySoftware Reliability & PerformanceSilentGuard SchedulingTime clock app removes confirmation dialog when clocking out, causing accidental shift endings and requiring manual explanation to supervisors.
3MediumGeneral Business ServicesUser ExperienceShiftSafe ClockAs an administrator, I cannot modify my own timesheet without requiring my own approval through the website interface.
3MediumGeneral Business ServicesTime TrackingAdminTime ProUser is frustrated with Connecteam's mobile app limitations: cannot take multiple photos offline, no autofill for forms, inability to delete chat messages, and @everyone mention not working.
3MediumGeneral Business ServicesSoftware Reliability & PerformanceFieldOps Mobile ToolkitThe user finds Connecteam difficult to use and not user-friendly, with limited mobile functionality and poor AI support, despite its appealing advertisement.
3MediumSoftware and TechnologyUser ExperienceTeamEase MobileEmployees frequently experience location tracking issues with Connecteam, causing failures or requiring multiple restarts to clock in and out even when physically present at the work site.
3MediumGeneral Business ServicesSoftware Reliability & PerformanceClockSync ProThe user cannot deactivate seasonal or infrequent employees in Connecteam without upgrading to a higher-tier plan, forcing them to maintain active accounts for workers who rarely work.
3MediumGeneral Business ServicesWorkflow ManagementFlexStaff ManagerA multi-location retail manager needs an app for their team to track to-dos, get reminders for social media promotions, and report maintenance issues with photos, but is unsure if existing solutions like Connecteam are the best fit.
3MediumRetailOperations ManagementRetailOps ManagerMany small businesses with hourly employees still rely on manual methods like spreadsheets, paper timesheets, and text messages to run payroll, despite the availability of dedicated software.
3MediumGeneral Business ServicesPayroll ManagementSimplePay ConnectExisting field service management apps have bugs that don't get fixed and lack desired features, forcing businesses to consider building their own solutions.
3MediumField ServiceField Service ManagementFieldFlow ProConnecteam mobile app has glitches and consumes excessive storage on Moto G Power 2025.
3MediumSoftware and TechnologySoftware PerformanceSmoothTeamThe Connecteam app repeatedly clocks the user out shortly after they clock in, disrupting time tracking and requiring manual correction.
3MediumGeneral Business ServicesTime TrackingTimeLock AttendanceEmployee clock-in/out records are lost or incorrect due to app bugs, causing lost wages and inaccurate time tracking.
3MediumGeneral Business ServicesTime TrackingTimeTrack ProThe user experiences unreliable timers in the Connecteam app, where clocking in/out for breaks does not always register, causing time tracking inaccuracies.
3MediumGeneral Business ServicesTime TrackingTimeSync Reliable ClockApp takes over 3 minutes to change job tasks, causing significant delays.
3MediumSoftware and TechnologySoftware PerformanceSwiftTask MobileManager edits to employee hours are not tracked, so employees cannot see what was changed or by whom.
3MediumSoftware and TechnologyTime TrackingTimeEdit Audit ProThe Connecteam app update significantly increased the number of steps required to edit clock-in/out times and add shift notes, making the time tracking process more inefficient.
3MediumGeneral Business ServicesTime TrackingShiftEase Mobile Time TrackerUser cannot open comments on events in Connecteam and text is cut off on Android 15 device.
1LowSoftware and TechnologySoftware Bug/PerformanceConnecteam Fix Patch
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Connecteam at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.