What people complain about in Follow Up Boss
5 reported problems name Follow Up Boss as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 5
- Avg severity
- 3.2/5
- Would pay to fix
- 0
- Industries
- 2
What they wish it did
Capabilities people described needing that Follow Up Boss does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Proactive push notification system for lead urgency based on time decay
- Mobile-first lead alert that works without opening a dashboard
- Automated lead delivery health check that verifies phone numbers and notification settings across Zillow and Follow Up Boss
- Push notification send confirmation with fallback SMS alerts when push fails
- Lead attempt supervision dashboard showing a live feed of all call attempts and their status
- Automated lead follow-up system that prevents leads from going cold
- Integrated social media management tool for real estate agents
- Unified dashboard for lead sources and CRM updates
- Automated lead response and qualification system
- CRM with automatic stage updates based on lead interactions
- AI-powered follow-up messaging that adapts to lead activity
- Integrated ad performance dashboard with auto-optimization
- Lead scoring and intent detection engine
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- manually checking Follow Up Boss dashboard frequently
- opening Compass CRM only when at a computer, not while showing homes
- saves Zillow and Follow Up Boss numbers in favorites to avoid blocking
- checks phone settings manually (DND, unknown call silencing)
- relies on Follow Up Boss support to fix extra phone number issue
- manually updating CRM
- posting on Instagram
- texting and calling leads
- checking Zillow or Facebook for leads
- Responding to new leads manually
- Updating CRM stages manually
- Sending the same property details repeatedly
- Checking Meta and Google ad performance manually
- Trying to identify serious leads without scoring
Industries
The problems themselves
Highest opportunity score first.
Real estate agents lack a CRM that proactively alerts them to leads needing immediate response before they go cold, reducing conversion rates.
4HighReal EstateLead ManagementLeadPulse ProReal estate agent is not receiving phone calls, push notifications, or lead alerts from Zillow Premier Agent and Follow Up Boss, causing missed leads and a significant loss of potential business.
4HighReal EstateLead ManagementLeadAlert GuardianReal estate agents spend most of their day on administrative tasks, lead follow-ups, and marketing activities instead of actual selling, leading to cold leads and reduced closings.
3MediumReal EstateWorkflow ManagementAgentFlow ProReal estate agents and developers waste significant time on manual lead management tasks such as responding to new leads, updating CRM stages, following up, and checking ad performance, with automation tools lacking real estate-specific workflows.
3MediumReal EstateLead ManagementEstateFlow AIThe worker struggles with follow-up and prospecting tasks, which are not their strengths.
2MildGeneral Business ServicesClient ManagementProspectFlow
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Follow Up Boss at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.
Folded from: Follow Up Boss, Follow up boss