What people complain about in Homebase
18 reported problems name Homebase as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 18
- Avg severity
- 3.2/5
- Would pay to fix
- 0
- Industries
- 4
What they wish it did
Capabilities people described needing that Homebase does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Reliable session management that does not log users out frequently
- Reliable mobile team messaging app with guaranteed message delivery and access
- Reliable mobile notification system with multi-channel fallback (push/SMS/email)
- Stable payment integration that prevents bank account disconnections and cash-out failures
- A multi-location scheduling tool with no glitches and flat pricing would eliminate the need to tolerate Homebase's issues
- Automated on-call pool management and replacement matching
- App that combines scheduling, open shift pickup, and team messaging in one place
- Mobile-first scheduling tool that doesn't require device management or VPN for staff
- mobile time tracking with GPS location stamp
- automatic hour aggregation from multiple data sources
- integrated payroll calculation and tax filing
- Time tracking software that consistently groups clocked hours into the correct calendar week and pay period
- Reliable two-way calendar sync that does not remove events
- Notification when sync changes occur
- Reliable notification configuration that respects user preferences
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- Cannot view messages due to app error; has no workaround, simply can't see messages
- currently uses Homebase despite glitches
- researching alternatives by reading reddit
- responsibility is on the employee to find a replacement
- uses Homebase for scheduling but SignUpGenius for open shifts
- uses GroupMe for group messaging
- installed device manager and VPN to access Kronos on personal phone (then refused)
- managing payroll with spreadsheets
- paper timesheets
- text messages
- group chats
- handwritten notes
- manually checking Homebase app for correct schedule
- re-adding shifts to Google Calendar after removal
- turned off all notifications because settings never worked
The problems themselves
Highest opportunity score first.
Homebase app frequently logs users out, disrupting operations
4HighGeneral Business ServicesSoftware Reliability & PerformanceSessionSaverUnable to access team messages due to app error and missing messages tab, causing missed communication from management.
4HighGeneral Business ServicesCommunication & CollaborationTeamChat ProThe Homebase app fails to deliver notifications for messages and repeatedly glitches during cash-out or bank account connection, disrupting employee scheduling and payment access.
4HighGeneral Business ServicesSoftware Bug/PerformanceShiftPay Notify & CashoutOwner of a small restaurant chain needs a reliable and affordable employee scheduling app that works across multiple locations without glitches.
4HighRestaurants & Food ServiceScheduling & BookingShiftEase ProSmall business employee management app requires separate payment processing integration instead of having built-in payroll payment execution.
3MediumGeneral Business ServicesPayment ProcessingAll-in-One Team Pay HubDifficulty maintaining adequate staffing coverage with on-call substitutes when scheduled employees cannot work.
3MediumGeneral Business ServicesStaffing & SchedulingShiftCover ProScheduling app Homebase has regressed after the latest update, causing false warnings about lunch breaks and slow schedule loading.
3MediumGeneral Business ServicesScheduling & DispatchScheduleStableHospital staff must use multiple disconnected apps for scheduling, shift pickups, and team communication because no single tool covers all needs.
4HighHealthcareScheduling & BookingShiftConnectSmall business owner finds enterprise HR/payroll software too expensive and over-engineered for their needs, forcing them to downgrade to a basic solution.
3MediumGeneral Business ServicesHuman Resources ManagementSmallBizHR ProRestaurant scheduling software fails for small multi-location teams when staff float between locations and switch roles frequently.
3MediumRestaurants & Food ServiceScheduling & DispatchMultiSpot ShiftMany small businesses with hourly employees still rely on manual methods like spreadsheets, paper timesheets, and text messages to run payroll, despite the availability of dedicated software.
3MediumGeneral Business ServicesPayroll ManagementSimplePay ConnectWhen too many people are signed up, the schedule in the app fails to display which coworkers are working that day.
2MildGeneral Business ServicesScheduling & DispatchTeamShift VisibleEmployee cannot reliably track worked hours because the app misgroups clocked hours into wrong weeks, causing confusion.
3MediumGeneral Business ServicesSoftware PerformanceWeekWise Time TrackerUser's preferred name is repeatedly overwritten by legal name in Homebase, and password authentication fails when trying to fix it.
3MediumGeneral Business ServicesSoftware PerformanceNameKeeperEmployee misses extra shift notifications from scheduling app, losing potential hours.
3MediumGeneral Business ServicesScheduling & DispatchShiftNotify ProEmployee feels surveilled and distrustful due to an app requiring permanent GPS access for shift clocking, like a 'Nannycam'.
3MediumGeneral Business ServicesTime TrackingTrustClockHomebase app does not sync correctly with Google Calendar, causing shifts to disappear and making it difficult to keep track of schedule.
3MediumGeneral Business ServicesScheduling & BookingSyncGuard for SchedulingHomebase app lacks dark mode and has virtually no customization options beyond notification preferences, with unreliable notification settings.
2MildSoftware and TechnologyMobile ExperienceShiftFlex Custom
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Homebase at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.