What people complain about in Innago
6 reported problems name Innago as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 6
- Avg severity
- 3.2/5
- Would pay to fix
- 0
- Industries
- 2
What they wish it did
Capabilities people described needing that Innago does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Integrated rent collection and maintenance tracking in one app
- Centralized tenant communication log
- Dedicated maintenance request portal to replace personal texting
- Automated rent collection and tracking to replace manual spreadsheets
- Automated property management software that consolidates rent tracking, tenant communication, and renewals
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- uses spreadsheets to track rent and maintenance
- uses scattered messages for tenant communication
- uses spreadsheets to track appointments
- relies on personal text threads for maintenance requests
- managing everything manually
Industries
Problem types
The problems themselves
Highest opportunity score first.
Need property management software that allows per-property feature selection and auto-generates checks to third parties without commingling funds for different ownership entities.
4HighProperty ManagementFinancial ManagementPropertySplit ProA landlord using Innago for rent payments needs to generate profit and loss reports with detailed breakdowns of income and gross profits, a feature Innago currently lacks.
3MediumReal EstateFinancial ManagementLandlord Ledger ProGrowing property management company needs software that can scale from 6 to 160+ units, as current solution (Innago) is becoming insufficient.
3MediumProperty ManagementProperty ManagementPortfolioPilot ProLandlord with under 10 units struggles to manage rent collection and maintenance tracking using scattered spreadsheets and messages, and finds existing property management software too feature-heavy.
3MediumProperty ManagementProperty ManagementRentEaseFirst-time landlord of a single rental unit needs simple, reliable software for rent collection, tenant screening, and maintenance requests, but finds existing options potentially overkill or unreliable.
3MediumProperty ManagementProperty ManagementSoloRent HubManaging rental properties manually is getting messy with rent tracking, tenant communication, and renewals, requiring a simple, affordable property management software solution.
3MediumProperty ManagementProperty ManagementRentEase Pro
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Innago at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.