What people complain about in Squarespace
24 reported problems name Squarespace as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 24
- Avg severity
- 3.1/5
- Would pay to fix
- 0
- Industries
- 5
What they wish it did
Capabilities people described needing that Squarespace does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Automated photo archiving tool that scans hard drives and CDs
- Low-cost portfolio website that integrates with existing photo library
- AI-driven curation to surface best images for sharing
- Automated donation routing from e-commerce sales to multiple nonprofit accounts
- Automated domain ownership verification tool
- Centralized management platform that separates domain ownership from hosting
- Monitoring service that alerts if domain is at risk
- A plugin that connects Pirate Ship to Squarespace for real-time shipping rate calculation at checkout
- A website platform that automatically optimizes for search engines and proactively generates organic traffic
- All-in-one platform that combines course membership and e-commerce for physical goods
- Automated DNS migration tool that guides non-technical users through switching website builders without manual error
- Integrated e-commerce storefront for portfolio websites
- Platform allowing NSFW art without restrictive policies
- A plugin that automatically generates product previews for photos
- An integrated event scheduling feature for local sales and workshops
- Native social media integration for direct sales
- A compliant SOAP note solution that prevents editing/deletion and meets CPC standards
- Integrated booking and documentation platform free for new practitioners
- All-in-one software replacing multiple separate tools with native integrations
- Automated segmentation and email marketing based on attendance data
- Integrated platform combining CRM, booking, gallery delivery, and website management
- Mobile-optimized photography business management app
- Simplified workflow system with customizable complexity
- Website builder that balances simplicity with customization flexibility and long-term maintainability.
- Simple, focused portfolio-only platform with minimal setup and no extra features
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- uses hard drives and CDs to store photos
- takes down portfolio site because it doesn't pay for itself
- only posts a few photos to Instagram
- uses a Squarespace site but gets no traffic
- Manually checking domain registration details to see if owner email matches own email
- Buying domain through same platform as hosting for convenience
- Giving developer collaborator access instead of ownership
- setting a fixed shipping price and absorbing differences
- manually driving traffic through social media, word of mouth, or paid ads
- Uses Adobe Portfolio with customers emailing orders manually
- Sold via Etsy but changed due to ban on NSFW photos
- Considers building a traditional store front using WooCommerce or Shopify and manually creating previews for everything
- Needs to manually set up event schedules for local sales
- Has to integrate social media for direct sales separately
- Creates own SOAP note template and draws on it electronically using iPad
- Uploads notes to Google Drive, PocketSuite, or Wix
- Uses Google Forms for registrations
- Uses a random free app for tracking attendance
- Uses Zapier to connect different tools
- uses multiple disconnected tools (honeybook, pic-time, squarespace, Session)
Industries
The problems themselves
Highest opportunity score first.
Artist struggles to find an affordable, user-friendly e-commerce website builder for selling novels and artwork, feeling overwhelmed by technical complexity and high costs.
4HighE-commerceContent ManagementArtisanCartA long-time photographer feels overwhelmed by a massive, disorganized archive of photos scattered across hard drives and CDs, losing motivation to shoot new work because they cannot face the backlog, and fears their portfolio will never be seen.
4HighPhotographyData ManagementArchiveFlow PortfolioOur current Squarespace website lacks key features like customer reviews, portfolio display, and social media integration, which is limiting our lead conversion from web traffic.
3MediumHome ServicesMarketing & AdvertisingServiceSite ProThe user cannot automatically route proceeds from specific product sales to designated nonprofits on their Squarespace store.
3MediumE-commercePayment ProcessingDonateFlowUser wants to migrate from Squarespace to a cheaper, EU-based portfolio site builder due to price increases and poor support.
3MediumSoftware and TechnologyWebsite Builder SelectionPortfolioSite EUSmall business owner needs a simple website builder that doesn't require time-consuming design work.
3MediumGeneral Business ServicesWebsite Builder SelectionSnapSite AIBusiness owners often do not own or control their domain name, leaving their website, email, and brand vulnerable to loss or ransom if the relationship with the developer/agency ends or account access is lost.
4HighGeneral Business ServicesAsset ManagementDomainGuard ProA new business owner needs an affordable all-in-one marketing, social media, and ad management tool because she lacks marketing skills and finds agencies too expensive.
4HighE-commerceMarketing & AdvertisingPromoPilot ProE-commerce business owner is unsure how to set accurate shipping charges at checkout because shipping rates vary by destination and their website platform's shipping integration may not sync with their discount shipping service.
3MediumE-commerceShipping & LogisticsRateSync CheckoutSmall business owners need an affordable, simple website with essential info (menu/services, hours, location, photos, contact/order) but are either overpaying for monthly platforms or have no web presence at all.
3MediumGeneral Business ServicesOnline Presence & Digital MarketingQuickSite ProSmall business owners struggle to determine if their Squarespace website generates organic customer leads or merely serves as a credibility signal with little traffic.
3MediumGeneral Business ServicesOnline Presence & Digital MarketingConvertCraftThe user is frustrated with the complexity and maintenance requirements of website builders like WordPress for business owners who need to focus on selling rather than website development.
3MediumGeneral Business ServicesContent ManagementBizLaunch ProUnable to find an easy-to-use website builder that supports both paywalled video courses and physical product sales.
3MediumE-commerceContent ManagementCourseCart BuilderIncompatible plugins on website builders like Wix, Squarespace, and Shopify cause functional havoc and disrupt website operations.
3MediumSoftware and TechnologySoftware Reliability & PerformancePluginGuard ProA small business owner struggles to migrate their website between domain/hosting providers (Google/Squarespace to Base44 and back) and cannot find clear DNS instructions to avoid paying ongoing builder fees.
3MediumGeneral Business ServicesWebsite Builder SelectionSiteSwitch DNS WizardPhotographer needs an inexpensive, easy-to-use website builder with a built-in storefront to sell limited edition prints directly, as current Adobe Portfolio site lacks e-commerce and other platforms like Etsy have policy restrictions and poor ad performance.
3MediumPhotographyE-commercePrintfolioLandscape photographer needs a low-cost, customizable website to sell prints and display product previews, ideally integrated with WordPress, with options for event schedules and local sales.
3MediumE-commerceWebsite Builder SelectionPhotoCommerce ProNew massage therapist needs low-cost solutions for booking, website, and compliant SOAP note storage that cannot be edited or deleted.
3MediumHealthcareClient Management & BookingMassageNotesSmall fitness business owner struggles with fragmented tech stack, needing to consolidate and improve email segmentation based on sign-up type, attendance, and spend.
3MediumHealth, Wellness, and BeautyClient Management & BookingFitIntegrate HubThe user struggles with managing multiple disconnected tools for their photography business, finding the current CRM app limiting for mobile use and lacking self-booking for mini sessions.
3MediumProfessional ServicesClient Management & BookingPhotoFlow Studio
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Squarespace at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.
Folded from: Squarespace, squarespace