What people complain about in TurboTenant
14 reported problems name TurboTenant as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 14
- Avg severity
- 3.3/5
- Would pay to fix
- 0
- Industries
- 2
What they wish it did
Capabilities people described needing that TurboTenant does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Tenant screening software with reliable, state-compliant background checks and clear result reporting
- Platform offering accessible human support for compliance questions
- Group properties by owner within a single account, generate per-owner reports, and route rent payments to designated bank accounts.
- All-in-one platform that includes MLS posting without needing a separate paid service
- Automated lease renewal reminders and document generation
- Per-property expense tracking with receipt capture and tax-ready reports
- Centralized maintenance request intake and automated vendor assignment
- Dedicated tenant communication channel separate from personal SMS
- Integrated rent collection and maintenance tracking in one app
- Centralized tenant communication log
- Automated property management software that consolidates rent tracking, tenant communication, and renewals
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- Manually reviewing applicant-disclosed background checks from other sources
- Using online chat support that often fails to connect to a human
- paying a flat fee to brokerless.com to post to MLS
- manually tracking lease renewals (forgetting them)
- scattered expense records (annoying accountant)
- acting as dispatch center for every maintenance request
- tenant communication in personal text messages
- uses spreadsheets to track rent and maintenance
- uses scattered messages for tenant communication
- managing everything manually
Industries
The problems themselves
Highest opportunity score first.
TurboTenant and Rent Butter are failing to surface known criminal offenses in Oregon background checks, creating liability risks for landlords.
4HighProperty ManagementCompliance ManagementCompliScreen ProTurboTenant/Rent Butter fails to provide criminal background check information for Oregon rental applicants, despite Oregon law requiring individual assessments that need this data, and their support is unresponsive.
4HighProperty ManagementCompliance ManagementCompliScreen ProProperty managers cannot trust tenant screening results in Oregon because TurboTenant and Rent Butter are not properly checking criminal backgrounds, creating legal and financial risks.
4HighProperty ManagementCompliance ManagementTenantScreen ProNeed property management software that allows per-property feature selection and auto-generates checks to third parties without commingling funds for different ownership entities.
4HighProperty ManagementFinancial ManagementPropertySplit ProUser needs to manage multiple owners' properties in one account but separate them for reporting and rent routing.
3MediumProperty ManagementProperty ManagementOwnerSplitLandlord needs a simple, affordable maintenance request app for tenants that's easier to use than current solutions.
3MediumProperty ManagementProperty ManagementMaintenanceFlowLandlords lack rental management software that separates free initial screening from paid credit/background checks, offers automated reference checks, handles partial payments from roommates, and allows security deposits to be deposited into separate accounts.
3MediumProperty ManagementClient ManagementRentWise ProA first-time landlord wants to manage their rental property themselves to avoid property manager fees and deed complications but lacks knowledge of rental laws and procedures for handling tenant issues.
3MediumProperty ManagementProperty ManagementLandlordGuard ProLandlord struggles to generate rental leads for an Austin house from platforms other than Zillow.
3MediumReal EstateClient AcquisitionRental Reach ProLandlord with 10+ rental units needs portfolio management software to automate rent collection, track expenses per property, manage maintenance requests, and centralize tenant communications away from personal text messages.
3MediumProperty ManagementProperty ManagementPortfolioRent ProLandlord with under 10 units struggles to manage rent collection and maintenance tracking using scattered spreadsheets and messages, and finds existing property management software too feature-heavy.
3MediumProperty ManagementProperty ManagementRentEaseGrowing rental property owner needs platform that supports multiple portfolios with separate accounting and tax documents.
3MediumProperty ManagementProperty ManagementMultiPortfolio ProManaging rental properties manually is getting messy with rent tracking, tenant communication, and renewals, requiring a simple, affordable property management software solution.
3MediumProperty ManagementProperty ManagementRentEase ProA Canadian rental property owner needs free property management software specifically designed for Canadian rental regulations and market conditions.
3MediumProperty ManagementProperty ManagementMapleLease Property Manager
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use TurboTenant at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.
Folded from: TurboTenant, Turbotenant