What people complain about in Yardi
19 reported problems name Yardi as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 19
- Avg severity
- 3.3/5
- Would pay to fix
- 1
- Industries
- 3
What they wish it did
Capabilities people described needing that Yardi does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Automatic PDF to structured data conversion for property management documents
- Email-to-spreadsheet data extraction for property managers
- Centralized platform for vendor quote requests and comparisons
- Mobile app for vendors to submit quotes digitally
- Owner/board approval portal with audit trail and reminders
- Mobile expense capture app that extracts data from receipt photos and syncs to accounting
- Automated collections notice generator with e-filing and mail service integration
- Automated data extraction and formatting from PM software
- Template-based report customization per owner
- Auto-insertion of maintenance photos into reports
- Automated comparable property pulling for reports
- Automated COI data extraction and integration with AP payment workflows
- Real-time alert system for vendor insurance lapses before payment approval
- A standard Yardi report for move-in pipeline by leasing agent
- Self-service custom reporting without corporate IT involvement
- Centralized commercial property management software with multi-entity accounting
- Automated CAM reconciliation module
- Cross-entity reporting and analytics
- Interactive training platform that automates the learning curve for CAM reconciliation software
- Handwriting-friendly guest card app with CRM and lead tracking built in
- Automatic status management and follow-up scheduling without manual swiping or printing
- Automated rent roll sync and calculation tool
- Document generation with tenant data merge
- Automated e-signature dispatch and status tracking
- Dedicated lead management software that replaces manual spreadsheets and is more affordable than enterprise PMS.
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- re-type data from PDFs and emails into AppFolio/Yardi/Buildium
- re-type data from PDFs and emails into Excel
- Email chains with multiple vendor replies and approval threads
- Texting photos of handwritten quotes to manager's cell
- Manual tracking of approvals and work order dispatch
- Techs text blurred photos of receipts
- Techs lose paper receipts
- PM manually types line items into ledger at end of month
- PM pulls local court notice template, copy-pastes tenant data into Word, prints, and physically mails/posts
- Pulls data out of AppFolio or Yardi and reformats in Excel
- Creates custom one-pager reports for some owners
- Manually adds photos to maintenance lines for certain owners
- Pulls comps manually for owners who request them
- stores COI expiry dates in messy spreadsheets
- manually checks COI PDFs before payment runs
- hopes built-in compliance trackers catch lapsed policies without verification
- Uses QuickBooks Desktop with separate file per entity
- Tracks CAM reconciliations and rent monitoring in Excel
- Manual CAM reconciliation using Excel
- Seeking external tutoring to compensate for lack of in-house training
The problems themselves
Highest opportunity score first.
Property managers using AppFolio/Yardi/Buildium still manually re-type data from PDFs and emails into their systems or spreadsheets, wasting time and introducing errors.
3MediumProperty ManagementDocument ManagementDocumentPipe for Property ManagersProperty managers struggle to manage multi-vendor quote requests and owner/board approvals, which get lost in lengthy email chains and text messages, leading to confusion and delayed work orders.
4HighProperty ManagementWorkflow ManagementQuoteFlow PMProperty managers waste significant time on manual data entry for expense ingestion and collections escalation despite using expensive property management software.
4HighProperty ManagementWorkflow ManagementPropFlow AutomateProperty managers spend excessive time manually reformatting data from property management software like AppFolio or Yardi in Excel to create customized, polished owner reports.
4HighProperty ManagementReporting & AnalyticsOwnerReport StudioA first-time property manager of a 45-unit property cannot find affordable, easy-to-use software that handles both leasing and maintenance without expensive onboarding costs.
4HighProperty ManagementSoftware SelectionLeaseMate ProVendor payments are released even when their Certificates of Insurance (COIs) have expired, creating liability exposure because COI expiry dates are trapped in PDFs or messy spreadsheets and not automatically checked during payment runs.
4HighProperty ManagementCompliance ManagementCOI PayGuard AgentA property manager cannot easily pull a pre-built report from Yardi showing future move-ins with their assigned leasing agents to prepare bonuses, and requesting a custom report requires corporate involvement.
3MediumProperty ManagementReporting & AnalyticsBonusTrack for Property ManagersFamily group of commercial real estate owners managing 100 properties, 1,000 tenants, and 80-100 LLCs struggles with fragmented accounting in QuickBooks Desktop and manual CAM reconciliations and rent monitoring in Excel, seeking a modern unified system.
4HighCommercial Real EstateProperty ManagementUnifiedCRE Portfolio PlatformProperty manager needs to learn how to perform CAM reconciliation manually in Excel after previously using Yardi, with no training available at new company.
3MediumProperty ManagementFinancial ManagementCAM Rec TutorLeasing agents struggle to keep up with leasing leads day-to-day, relying on a hybrid of digital and paper systems to manage guest cards and follow-ups.
3MediumProperty ManagementClient ManagementLeadLease ProRent Manager Express is clumsy and lacks development, causing frustration for users who need a more polished property management software.
3MediumProperty ManagementSoftware PerformancePropManage ProLeasing teams waste weeks on manual lease renewal processes across multiple tools, creating legal risk and tenant dissatisfaction.
3MediumProperty ManagementLease ManagementRenewFlowSmall property portfolio owner needs property management software with automated lease enforcement and flexible tenant payment options without requiring tenant portal logins, but existing solutions have opaque pricing and require sales demos.
3MediumProperty ManagementProperty ManagementPortfolioPilot ProManaging leasing leads for 100+ properties was overwhelming with Excel, and existing PMS solutions are either too expensive or inadequate.
3MediumProperty ManagementLead ManagementLeaseLead FlowProperty managers struggle to efficiently import rent rolls and lease data into property management software (Appfolio, Yardi, Buildium) when acquiring new properties.
3MediumProperty ManagementData ManagementRentRoll Importer ProCommercial real estate professionals face manual reconciliation of commission calculations, lease escalations, and property management reports with finance records.
3MediumReal EstateReconciliation & Cleanup WorkflowLeaseRecon ProProperty accountants manually gather, rename, combine, and organize PDF reports from ERP systems for month-end reporting, which is repetitive and time-consuming.
3MediumReal EstateReporting & AnalyticsReportPilotProperty managers struggle with owner statement reporting, spending excessive time exporting data from multiple platforms and manually reformatting it to meet varying owner preferences.
3MediumProperty ManagementReporting & AnalyticsOwnerStatement ProLeasing agents lack a dedicated tool to manage leasing leads day-to-day and resort to spreadsheets alongside property management software.
2MildProperty ManagementClient Management & BookingLeadFlow Pro
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Yardi at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.