Field Service

Communication and coordination breakdowns between crews, dispatch, office, and customers as field service companies grow beyond a single team.

Shower drain pipe settled below drain pan outlet, causing a gap that existing rubber gasket failed to seal, and plumbers are stumped on how to repair without demolition.

Field service app (Jobber) has reliability issues including lost notes, need to constantly restart to complete simple tasks like maps and photo uploads, and poor offline functionality in rural areas.

Owners of moving companies take too long to provide quotes, losing customers to faster competitors.

AIA billing for commercial HVAC jobs takes 2 hours per job in Excel and is prone to errors with change orders, wasting a full day every billing cycle.

Electrician must manually take readings on haul truck decks in extreme cold and noise, with no remote monitoring capability.

A plumber cannot determine job-level profitability, despite being fully booked, leading to cash flow issues.

ServiceTitan mobile app is unreliable on Pixel 8 and requires excessive taps to create and email estimates to past customers.

Repeated freeze damage to water pipes in a cantilevered bathroom due to pipe placement on outer rim joists, requiring relocation and better insulation.

Need to know the correct pulling tension for 3/4" Herc-u-line cable to avoid damage.

Intermittent low-pressure water supply requires pumping water to roof tanks, but the pump repeatedly gets air locks and lacks an automatic shutoff when tanks are full.

Homeowner cannot diagnose and resolve intermittent cold water bursts in tankless water heater during simultaneous showers.

Electrical contractor needs protection against non-paying customers who rip off contractors, leaving them with significant financial loss.

A contractor is uncomfortable installing an unsafe-looking water heater upgrade due to poor instructions and safety concerns.

Jobber's Android app frequently freezes and needs to be force-stopped, and occasional service interruptions halt operations for hours, disrupting business workflow.