Field Service

A technician cannot identify a specific lavatory faucet model to find repair parts for a drip, despite trying Google image search.

Plumber cannot confirm alignment of glued P-trap before cement sets, risking misalignment and rework.

Electricians struggle with the complex process of replacing or upgrading electrical panels when everything is in conduit and the panel is behind sheetrock.

A self-employed plumber with solid Google ratings (4.2) is frustrated because his business isn't ranking well in search results compared to similar electricians, despite having comparable ratings and review counts.

Plumbers and handymen struggle to efficiently identify faucet models and locate exact replacement parts, often leading to unnecessary faucet replacements.

Shop technicians are frequently interrupted with low-paying, high-demand quick jobs while in the middle of more complex tasks, disrupting workflow and efficiency.

Unable to find a 3-way transfer valve that covers three separate holes for a shower system feeding three shower heads.

HVAC technicians face unreliable aluminum coils that fail prematurely due to being too thin, and encounter regulatory challenges with refrigerant reclamation from flat systems.

HVAC technician needs to find affordable replacement compressors for expensive Trane equipment but is unsure about compatibility with off-brand alternatives.

A retired trades business owner continues to receive customer calls because there's no centralized knowledge system to train new staff on technical terminology and customer service protocols.

User cannot find or access the payment integration settings in Jobber to configure a third-party payment processor (Authorize.net) because the page is hidden or broken.

Car wash owners suffer from theft of valuable metal fixtures like iron grates from bays, requiring costly and time-consuming physical deterrents.

Homeowner needs an affordable variable speed pump controller to replace an aging well pump and is uncertain which model works with their setup.

Cannot reliably trace a gas line that transitions from metal to PVC with tracer wire, as signal gets lost near pool and other interference

HVAC apprenticeship programs often fail to provide adequate training and teaching, leaving new technicians unprepared.