A landlord is dissatisfied with their property management company's poor communication and lack of proactive service after a hurricane, and is considering terminating the agreement but is unsure about how the tenant's security deposit will be handled.

Workarounds Described

• Reaches out to tenants directly to get damage photos because manager ignored emails
• Coordinates repair quotes himself by calling repair number given by company
• Tells company when repair company is coming to notify tenants

Implied Software Gaps

• Automated status updates and damage photo sharing between tenants, managers, and landlords
• Centralized maintenance coordination with built-in repair quote requests and tenant notifications

DepositSafe Transitions

A software tool that facilitates the seamless transfer of security deposits between property managers during agreement termination, ensuring compliance and transparency. It provides a clear workflow for deposit handover, automates communication, and keeps all parties informed, eliminating confusion and manual follow-up.