Healthcare workers are wasting time acting as middlemen for inter-departmental communication instead of using existing direct messaging tools like Epic Chat.

Existing tools (Epic Chat, paging) are underused due to habits or lack of enforcement, causing unnecessary indirect communication.

Severity

3Medium

Willingness to Pay

implied

Added

Jun 23, 2026

Workarounds Described

doctor messages me to message lab
PT asks me to message doctor
SLP asks me to message doctor

Implied Software Gaps

System that automatically redirects messages to the intended recipient instead of a middleman

App Concept

DirectConnect for Healthcare

A communication enforcement layer that integrates with Epic Chat to automatically route messages to the correct recipient, blocking unnecessary relay requests. It alerts users when they are sending a message that could be directly sent, reducing time wasted on playing telephone.

Key Features

Auto-routing of messages to the direct recipient
Block/re-route requests for indirect communication
Integration with Epic Chat and paging systems
Dashboard showing communication efficiency metrics

Target Users: Clinical staff (nurses, therapists, doctors) in hospitals and clinics using Epic EHR

Revenue Model: $5 per user per month subscription for healthcare organizations

Existing Solutions Mentioned

Epic Chatpaging system

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