Nurses are constantly interrupted and burdened with non-nursing tasks and communications misdirected to them by other hospital staff, wasting their time and detracting from patient care.

Workarounds Described

• Insurance card upload delegated to nurse by registration staff
• Doctors messaging nurse to relay messages to other doctors
• Kitchen staff calling nurse about dietary requests
• Physical therapy reporting patient refusal to nurse

Implied Software Gaps

• Auto-routing of insurance card upload instructions to registration
• Direct provider-to-provider messaging without nurse relay
• Dietary request system for patients to contact kitchen directly
• Physical therapy documentation system that alerts relevant providers automatically

RoleFlow

RoleFlow is a hospital communication and task routing platform that directs messages and requests to the appropriate role or department, reducing interruptions for bedside nurses. It ensures that non-clinical tasks, like insurance card uploads, go to registration staff, and clinical communications reach the right provider directly.