A commercial tenant in a Cushman & Wakefield-managed building cannot get timely responses from the property manager, forcing multiple follow-ups and escalation just to resolve basic maintenance and operational requests.

Workarounds Described

• Sends multiple emails to get a response
• Looks for property manager's car to check if she's in the office
• Copies property manager's boss on email to trigger action

Implied Software Gaps

• Automated request tracking with escalation that eliminates need to copy supervisor manually
• Presence/availability indicator for property manager to avoid looking for car
• Centralized communication log that reduces need for repeated emails

TenantRequest Tracker

A centralized platform for commercial tenants to submit, track, and escalate facility requests to property management. It provides transparency, SLA monitoring, and automatic escalation to supervisiors when responses are delayed, reducing the need for manual follow-up and multiple emails.

Existing Solutions Mentioned