What people complain about in DocuSign

13 reported problems name DocuSign as what the person is currently using. Below is what they said was missing, and what they resorted to instead.

Complaints: 13
Avg severity: 3.2/5
Would pay to fix: 0
Industries: 5

What they wish it did

Capabilities people described needing that DocuSign does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.

Offline-capable mobile app for inspections and forms
Digital key management or smart lock integration
Integrated mobile signing with offline functionality
All-in-one mobile workspace for property managers
Integrated platform combining HIPAA form collection with payment authorization
Workflow automation that prevents service delivery until both payment and compliance forms are complete
Single client-facing interface for all pre-treatment requirements
Practice management software with built-in e-signatures that work reliably for clients
Integrated scheduling and client document workflow tracking without requiring a separate program
Well-documented API with accurate specifications
Flexible document signing with token replacement and signature upload
One-click document download from manager view
Legally compliant electronic signature with broker signature image upload
Customizable role-based access control with centralized policies
A signature tool that doesn't require creating a persistent room or envelope for one-time disclosures
A signature tool with lead-friendly, low-pressure messaging templates to improve conversion
A contract management system with templates, e-signatures, and storage that eliminates manual Word docs and ad-hoc processes
Document generation integrated with lease data
Response tracking dashboard with reminders
Automated comparison of returned documents against rent roll
Automated rent roll sync and calculation tool
Document generation with tenant data merge
Automated e-signature dispatch and status tracking
Integrated workflow to generate, send, track, and verify estoppels
Automated comparison of returned estoppel data against lease abstracts

What they do instead

The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.

Uses clipboard with paper move-out forms because app dies without signal
Carries master key ring (1 pound) for access
Conducts lease signing via DocuSign from parking lot (instead of at leasing office)
Uses car as mobile office
Send Square link for payment authorization
Send separate Docusign link for HIPAA forms
Book clients and provide treatment before securing payment authorization
uses Goldmine for scheduling and client document tracking
uses DocuSign for e-signatures with client signing issues
uses QuickBooks Desktop for invoicing (being phased out)
Uses Chrome Dev Tools to reverse-engineer API calls
Redoes all contracts to work around RentSign limitations
Impersonates tenant portal to generate and email cash payslip voucher
Uses DocuSign for broker-signed documents
Built third-party orchestration around product limitations
Sends disclosure via Docusign or Dotloop but ends up with too many abandoned rooms for non-responsive leads
Does not send disclosure to Zillow or website leads to avoid putting them on the defensive
uses Word docs and vibes
uses Word to prepare estoppel documents
tracks responses in Excel

Industries

Problem types

The problems themselves

Highest opportunity score first.

Read this fairly

These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use DocuSign at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.

Folded from: DocuSign, Docusign, docusign