What people complain about in Epic Chat
5 reported problems name Epic Chat as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 5
- Avg severity
- 3.4/5
- Would pay to fix
- 0
- Industries
- 2
What they wish it did
Capabilities people described needing that Epic Chat does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Structured task management system to prioritize patients by clinical need
- Shared decision support tool to standardize discharge recommendations
- Structured preceptor scheduling system with consistency
- Skill tracking system that ensures all critical competencies are covered before independent practice
- Centralized task board that shows RN availability and tracks task status without manual chat coordination
- Automated reminder system that reprioritizes unacknowledged assistance requests
- System that automatically redirects messages to the intended recipient instead of a middleman
- Shift-aware task routing that defers non-urgent requests to incoming staff
- Handoff protocol automation with task accountability tracking
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- Uses Epic chat to discuss patient priorities and authorizations
- Manually triages patients to correct case manager's wrong priorities
- moved to a new person every week
- uses Epic chat to communicate with doctors via preceptor
- uses Epic chat to coordinate with RNs for vitals and care tasks
- asks 'are you free' before requesting help, leading to forgotten requests
- doctor messages me to message lab
- PT asks me to message doctor
- SLP asks me to message doctor
- adds day shift RN to chat to hand off tasks
- misses chats entirely until next night shift
- hopes day shift followed up without confirmation
Industries
The problems themselves
Highest opportunity score first.
Acute care therapist frustrated by constant, misinformed case management interruptions that waste time and undermine discharge recommendations.
4HighHealthcareCare Coordination & TransitionsDischargeSyncNew nurse lacks consistent preceptor during orientation, resulting in gaps in clinical skills and confidence, causing panic about independent practice.
4HighHealth, Wellness, and BeautyTraining & OnboardingPreceptPro: Structured Nursing OrientationCNA struggles to coordinate with RNs for two-person patient care tasks due to unreliable communication via chat and no centralized scheduling tool.
3MediumHealthcareCommunication & CollaborationCareCoord ProHealthcare workers are wasting time acting as middlemen for inter-departmental communication instead of using existing direct messaging tools like Epic Chat.
3MediumHealthcareCommunication & CollaborationDirectConnect for HealthcareNight shift nurses receive non-urgent task requests from day team during shift handoff, disrupting end-of-shift charting and report preparation.
3MediumHealth, Wellness, and BeautyCommunication & CollaborationShiftSafe Handoff
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Epic Chat at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.
Folded from: Epic Chat, Epic chat