What people complain about in Fresha
11 reported problems name Fresha as what the person is currently using. Below is what they said was missing, and what they resorted to instead.
- Complaints
- 11
- Avg severity
- 2.6/5
- Would pay to fix
- 0
- Industries
- 4
What they wish it did
Capabilities people described needing that Fresha does not give them, taken from the highest-scoring problems first. These are individual accounts written in each person’s own terms, so two entries may describe the same underlying gap in different words.
- Predictive billing logic that links membership packages to appointment types and prevents unintentional charges
- Booking page that shows services with prices and accepts payments without account creation
- Batch appointment booking capability in scheduling software
- Integration that allows multi-slot selection and group confirmation
- Identity verification for bookings that doesn't require manual code entry
- Geo-aware search that returns relevant local results and allows name-based lookup
- Automated local foot traffic attribution tool
- Referral reward management integrated with booking
- Centralized reputation management across platforms
What they do instead
The manual processes people built around the gap. A long workaround list is the strongest evidence a problem is real: someone is already paying for it in time. Where several people described the same workaround, it is marked.
- double-checks card on file before booking
- worries and hesitates every time making appointment
- takes bookings through Instagram DMs
- takes bookings through WhatsApp
- uses Calendly (but doesn't show services/prices)
- uses Fresha's search but gets random unrelated results
- manually types business addresses or uses external maps to find businesses
- Using a sandwich sign on the street
- Handing out stickers and shirts
- Manually beefing up reviews on multiple platforms
Industries
The problems themselves
Highest opportunity score first.
Fear of double-charging membership holders when making appointments due to unclear billing behavior in Fresha.
3MediumHome ServicesBillingMembershipSafe BookingBarbershop owners are experiencing high commissions from existing booking platforms and are looking for a commission-free alternative that can generate revenue from other sources.
3MediumHealth, Wellness, and BeautyScheduling & BookingBelleceoA barbershop owner cannot find affordable appointment booking and team management software that does not promote competitors and has a modern interface.
3MediumHome ServicesScheduling & BookingBarberFlow ProSolo service providers lack an affordable, simple booking tool that shows services and prices and collects payments without a multi-staff platform or back-and-forth DMs.
3MediumGeneral Business ServicesScheduling & BookingSlotPageThe booking system only allows scheduling one appointment at a time, making batch or multi-appointment booking impossible.
3MediumHealth, Wellness, and BeautyScheduling & BookingMultiBook Scheduler ProUser cannot locate an existing appointment in the Fresha app to modify or amend it.
2MildGeneral Business ServicesUser ExperienceQuickAmendFresha's interface is not intuitive for creating group bookings.
2MildGeneral Business ServicesScheduling & BookingGroupBook FlowVerification codes when making a booking are frustrating and create friction for the user.
2MildGeneral Business ServicesClient Communication & ExperienceOneTap VerifyCannot find specific local businesses using Fresha because the search function returns unrelated businesses far away and does not allow searching by name.
2MildPet and Animal ServicesUser ExperienceLocalBiz FinderThe current booking app for haircuts is not intuitive compared to the previous one, causing user frustration.
2MildHealth, Wellness, and BeautyUser ExperienceSKIPNew shop in Venice Beach is struggling to attract customers despite active marketing and competitive pricing.
4HighHealth, Wellness, and BeautyClient AcquisitionLocalBuzz Pro
Read this fairly
These are complaints, and only complaints — nobody posts to say their software worked. A high count mostly reflects how many people use Fresha at all, so this page is not a quality judgement and should not be read as one. What it is good for is the shape of the gaps: the specific jobs people could not get done, which are the same whether the tool is popular or not.