A reliable PCT fails to perform essential clinical tasks like accurate vital signs, documenting intake/output, assisting with patient hygiene, and communicating patient issues, forcing the RN to compensate.

Workarounds Described

• RN verbally corrects PCT about taking vitals from monitor without going into room
• RN documents instances via personal email to manager hoping for action
• RN manually double-checks vital signs and covers undocumented I&O

Implied Software Gaps

• A mobile app that forces PCTs to perform and document vitals in the patient's room with a photo timestamp
• A real-time task status board that alerts RN and manager when I&O, ambulation, or bathing is overdue for each patient
• A communication log that automatically relays patient requests (pain, emesis) to the RN with acknowledgment confirmation

MedWard Competency Tracker

A performance management app for nursing units to record and monitor PCT skill compliance and task completion. It replaces verbal corrections with documented checklists and real-time alerts for missed vitals, I&O, and patient communications, ensuring accountability without burdening the RN.