Outpatient nurses lack a clear system or policy for calling imaging and lab results to patients, causing confusion about when to notify providers and how to communicate results.
There is no standardized policy or software system in place to guide nurses on result communication, leading to inconsistent practices and potential delays or miscommunication.
ResultRelay
ResultRelay is a software platform that streamlines the communication of lab and imaging results from healthcare providers to patients. It provides clear, policy-driven workflows for nurses to follow, ensuring that results are reviewed by the appropriate provider when necessary and communicated to patients efficiently. The platform reduces ambiguity, improves patient satisfaction, and enhances compliance with hospital protocols.
- Customizable result communication workflows based on hospital policy
- Automated notifications to providers for review of abnormal results
- Patient communication templates for normal and abnormal results
- Audit trail and reporting for compliance tracking
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